Refund Policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your
item to request a return.
To be eligible for a return, your item must be in the same condition that you received
it, unworn or unused, with tags, and in its original packaging. You’ll also need the
receipt or proof of purchase.
To start a return, you can contact us at support@wowmobile.co.za. Please note that
returns will need to be sent to the following address: 58 Terminus St, East London
Cbd, East London, 5200, South Africa.
If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us without
first requesting a return will not be accepted.
You can always contact us for any return questions at support@wowmobile.co.za.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is
defective, damaged, or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized items),
and personal care goods (such as beauty products). We also do not accept returns
for hazardous materials, flammable liquids, or gases. Please get in touch if you have
questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European
Union, you have the right to cancel or return your order within 14 days, for any
reason and without a justification. As above, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if
the refund was approved or not. If approved, you’ll be automatically refunded on your
original payment method within 10 business days. Please remember it can take
some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return,
please contact us at support@wowmobile.co.za.